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Big Data Toolkit
Leverage the benefits of Big Data, the new competitive advantage. Data intimidation is a thing of the past, as we make way for the age of Big Data. The use of a new strain of analytical tools...
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Customer Service Expert Level Full Certification Kit - Complete Skills,...
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of the essential skills and qualities required by Customer Service supervisors and managers.More than six...
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Customer Service Foundation Level Full Certification Kit - Complete Skills,...
Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques and describes each of...
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Disaster Recovery Best Practices - Templates, Documents and Examples of...
Book Benefits: Delivers authoritative, field-tested best practices for working with Disaster Recovery. Covers the full lifecycle, from planning, design, and deployment. Includes access to...
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Disaster Recovery Best Practices - Templates, Documents and Examples of...
Book Benefits: Delivers authoritative, field-tested best practices for working with Disaster Recovery. Covers the full lifecycle, from planning, design, and deployment. Includes access to...
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Six Sigma Toolkit - Second Edition
Effectively manage your organization with a proven methodology for improving key processes, and a business philosophy which focuses on continuous improvement. Why should you adopt Six Sigma processes?...
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ITSM in Internal Clouds Toolkit
Discover the Endless Possibilities of Effective IT Service Management. Cloud Computing has become a popular trend in business operations within the decade. With all its benefits and growth potential,...
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IT Governance Metrics, Measurements and Benchmarking Toolkit – Second Edition
Optimize your IT Operations & Strategic Planning Today! IT Governance is an organizational framework focused on the discipline of managing resources, processes, and people. IT Governance is an...
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146 Policies and Procedures Ready to Use - Best Practices in IT Policies and...
Easy-to-Use Practical Tactics & Instructions Based On Proven IT Management! IT Service Management is a significant endeavor for any organization. Often, the organization must seek a standard,...
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Service Level Management - Complete Certification Kit
The Service Level Manager (SLM) is responsible for maintaining the service level agreement structure, including SLAs, OLAs and underpinning contracts. The SLM designs, maintains and reviews a...
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ITIL Foundation Course - Unlimited online access.
The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time...
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ISO/IEC 27000 Toolkit
ALL the knowledge and skills you need to meet your Information Security Management Systems standards can be found right here! All successful organizations are looking to implement and become...
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Dropbox Complete Certification Kit - Core Series for IT
Explore the latest file sharing method known as Dropbox. Examine a quick, easy, and safe hosting service which allows individuals and business alike to share, access, and review files via the...
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The Supplier Management Toolkit
Obtain Value for Money! The purpose of the Supplier Management process is to obtain value for money from suppliers and to ensure that suppliers perform to the targets contained within their...
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Roles and Responsibilities Toolkit
A Long-Awaited Guide in Indentifying and Managing Your Key Process Roles IT Service Management involves a number of roles required for service processes. These roles can be specific to one process...
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Service Catalog Process Kit - Third Edition
ITIL Alignment Begins With Service Catalog Management Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are...
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Business Continuity Planning Complete Certification Kit - Core Series for IT
Discover the essential risk recovery and preventative method known as Business Continuity Planning. Business Continuity Planning has become a vital resource used by organizations to ensure the long...
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Service Level Management and SLA Toolkit - Second Edition
Provide an Optimal Business Environment for Your Customers Service Level Management (SLM) is an all-exclusive set of activities aimed at identifying, agreeing, designing, and managing targets related...
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The IT Service Management (ITSM and ITIL) Toolkit
Wouldn't it be great to know which ITIL practices would benefit your company the most so you can prioritize your focus? A wealth of ITSM Tools and Critical Information is now at your finger tips!...
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The Service Monitoring and Control Toolkit
Protect your business with an effective alert management system and high service availability. Many organizations are looking to bring a greater rigor of control and visibility to the provision of...
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