 |
ITIL Alignment Begins With Service Catalog ManagementService Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Catalog Management in your organization.
This Kit covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Put together by The Art of Service's industry experts and using real case studies, this valuable kit takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of an IT service organization that meets today's standards. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.
Buy with confidenceAll contents of this collection are 100% guaranteed. See below for details. What is included in the updated third edition of the Service Catalog toolkit?Introduction and Roadmap Folder
Bonus Documents Folder
Step 1 – Definitions Folder
Step 2 - Process and Policies Folder
Step 3 - Map Dependencies Folder
Step 4 - Service Levels Folder
Step 5 - Establish Cost of Services Folder
Step 6 - Determine Perspectives for Catalog Folder
Step 7 - Publish Catalog Folder
Step 8 - Maintain and Improve Service Catalog Folder
The Service Catalog Process Kit is Yours Risk Free Today! The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. Buy this Toolkit with confidence! All contents of this collection are 100% guaranteed. If you’re not satisfied with your purchase, we refund—no questions asked. See FAQ page for terms and conditions. Price: $297.00 Special Price: $249.00 |
Service Catalog Process Kit - Third Edition
↧
↧
Roles and Responsibilities Toolkit
 |
A Long-Awaited Guide in Indentifying and Managing Your Key Process Roles IT Service Management involves a number of roles required for service processes. These roles can be specific to one process alone, while others may include responsibilities in a number of different processes. The goal of this Toolkit is to support an organization in recognizing, defining, and managing the roles required by the service management process, as well as the competency, authority, and interactions required by the persons filling these roles. Actively identify and manage key process roles in your service-orientated organization with this on-trend Toolkit today! Service Managers wanting to implement specially designed templates aimed to support the service process and aid in the improvement of human resource management and automation capabilities can breathe a sigh of relief! This toolkit provides answers to all of your Roles and Responsibilities questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Roles and Responsibilities by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce Roles and Responsibilities concepts and provide you with the tools to successfully create a workable Roles and Responsibilities culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.
The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.
The additional resources will enable you to improve your organization’s Roles and Responsibilities understanding and knowledge base.
The Complete Toolkit Includes:
Purchase the Roles and Responsibilities Toolkit Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 40 man-hours to produce the Roles and Responsibilities toolkit: analyzing, processing, selecting, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to $2,000 of time). Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $297.00 Special Price: $249.00 |
↧
The Supplier Management Toolkit
 |
Obtain Value for Money!
The purpose of the Supplier Management process is to obtain value for money from suppliers and to ensure that suppliers perform to the targets contained within their contracts and agreements, while conforming to all of the terms and conditions. The Art of Service has designed an inspirational Supplier Management Toolkit, which improves and maintains the relationship with your organization’s suppliers. The process should include the management of all suppliers and contracts needed to support the provision of IT services to the business. Each service provider will have a formal process for the management of all suppliers and contracts. This promises to ensure your organization develops beneficial relationships with your most desired supply partners!
This indispensable toolkit contains presentations, templates, and assessments: Supporting documents and assessments are provided to help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentations can be used to educate, as the basis for management presentations, or when making business cases for Supplier Management implementation.
The additional information and bonus resources will enable you to improve your organization’s methodology knowledgebase.
A Quick Look Inside—This Fundamental Toolkit Contains: • ITIL® Supplier Management Presentation • Toolkit Introduction Presentation • Outsourcing—Sourcing Strategy Presentation • ITIL® Outsourcing Presentation—CSI • Supplier Management—Roles and Responsibilities • Service Sourcing Structures • Sourcing roles and responsibilities • Example Outsourcing Contract template • Example Outsourcing—Service Levels • Example Outsourcing—Service Levels • Outsourcing Transition Plan • IT Outsourcing ITIL® Process Assessment v2.1 • Example Service Desk Project Plan • Toolkit Roadmap
Purchase the Supplier Management Toolkit Risk Free Today! The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find. All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.
Learn ALL you can possibly know about Supplier Management and how to effectively use it to your advantage with this brilliant Toolkit—essential for accessing the education you need! Grab your Toolkit now, while you still can! Price: $279.00 Special Price: $125.00 |
↧
Dropbox Complete Certification Kit - Core Series for IT
 |
Explore the latest file sharing method known as Dropbox. Examine a quick, easy, and safe hosting service which allows individuals and business alike to share, access, and review files via the Internet. Become a valued member of your organization by learning the benefits and advantages of implementing Dropbox services. This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Dropbox toolbox. The industry is facing a bold, new world with the amazing developments of Dropbox, and the challenges and the opportunities this presents are unprecedented. The Dropbox Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Dropbox concepts and their practical application in any environment. The Art of Service's introductory Dropbox training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Dropbox. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Dropbox applications present. Take the next step: Get Certified! The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Dropbox Complete Certification Kit course prepares you for Dropbox Certification.
Why register? - Easy and Affordable. - Learning about Dropbox technologies has never been more affordable. - Latest industry trends explained. - Acquire valuable skills and get updated about the industry's latest trends right here. Today. - Learn from the Experts. The Art of Service offers education about Dropbox and 300 other technologies by the industry's best. - Learn at your own pace. Find everything right here, when you need it, and from wherever you are.
What will you learn? - Learn the important concepts, tools, and uses of Dropbox. - Learn about the benefits of implementing Dropbox in your work place. - Examine Remote Backup and File Hosting Services, and review samples of each. - Review Online Backup and File Sharing techniques and concepts. - Explore the tricks of the trade when it comes to Dropbox.
Course Outline:
The topics covered in this course are: - Introduction to Dropbox - Remote Backup Services - File Hosting Services - Samples of both Remote Backup Services and File Hosting Services - Online Backup and File Sharing
Contact Hours: The recommended minimum contact hours to pass the certification test is 18 hours.
Delivery: The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.
Program Materials: - Multimedia presentations - Downloadable resources (PDF documents) - End of module review questions to assess your content knowledge
Price: $99.95 Special Price: $49.95 |
↧
ISO/IEC 27000 Toolkit
 |
ALL the knowledge and skills you need to meet your Information Security Management Systems standards can be found right here!
All successful organizations are looking to implement and become certified with the ISO/IEC 27000 standard as a way to ensure the overall improvement of the structure and quality of their business. The aim of The Art of Service’s ISO/IEC 27000 Toolkit and the standard itself is to deliver a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an Information Security Management System.
This step-by-step toolkit is designed to act as a starting point for your organization. It is guaranteed to give you a clear path to travel to reach your company goals.
The toolkit provides you with templates, useful guides, and innovative assessments to ensure you make the most out of what the ISO/IEC 27000 Toolkit has to offer. This includes the carefully created Power Point Presentations, which can be used to educate, as the basis for management presentations, or when making business cases for Information Security Management implementation.
The additional information and bonus material explores ways in which you can improve your organizations knowledge base and, therefore, enables you to immensely increase your success rate.
The assessments and supporting documents will help you identify the areas within your organization that require the most activity in terms of change and improvement.
A Quick Look Inside: This First-Class Toolkit Contains: ISO/IEC 27000 Introduction 1. ISO/IEC 27000 Introduction 2. Information Security Management—Roles and Responsibilities 3. Certifying Information Security Management Systems 4. ISO27000 Statement of Applicability Example 5. ISO/IEC 27001 Awareness Terms and Definitions 6. Mapping Responsibilities ISO _IEC 27000 7. Mapping—Terms and Usage ISO 20000 and ISO 27000 8. ISO_IEC 27000 FAQs
Information Security Management Resources 1. Objectives and Goals 2. Communication Plan 3. CRAMM 4. Guidelines for Building an Electronic Data Retention Policy 5. Implementation Plan—Project Plan 6. Policies, Objectives, Scope 7. Reports, KPIs, Other Metrics 8. Security Audit Template 9. Security Incident Template 10. Security Service Requirement 11. Security Process Manager Document 12. Security Management Review Document
Business Continuity Management Resources 1. BCM Objectives and Goals 2. BCM Communication Plan 3. BCM Policies, Objectives, and Scope 4. BCM Business Justification Document 5. BCM Example Business Impact Analysis 6. BCM Business Impact Analysis Info sheet 7. BCM Risk Assessment Template 8. BCM Environmental Architectures and Standards 9. BCM Reciprocal Arrangements 10. BCM Salvage Plan Template 11. BCM Business Continuity Strategy 12. BCM MOR Framework 13. BCM Risk Assessment Questionnaire 14. BCM Typical Contents of a Recovery Plan 15. BCM Emergency Response Plan 16. BCM Reports and KPI Targets and Additional Metrics 17. BCM Vital Records Template 18. Business Continuity Management Review Document 19. Business Continuity Management Implementation and Project Plan
Risk Management Resources 1. Risk Management Framework 2. Risk Assessment Questionnaire 3. Risk Assessment and Control Form 4. Generic Project Risk Assessment 5. Conducting a Risk Management Review 6. Checklist on Assignment of Risk Ownership
Bonus Resources 1. COBIT Factsheet 2. COBIT Presentation 3. ISO/IEC 9000 Factsheet 4. ISO/IEC 9000 Presentation 5. ISO/IEC 9000 Model of a Process-based Quality Management System 6. ISO/IEC 20000 Factsheet 7. ISO/IEC 20000 Presentation 8. ISO/IEC 20000 Terms and Definitions and Acronyms 9. ISO/IEC 38500 Factsheet 10. ISO/IEC 38500 Presentation 11. SIX SIGMA Starter Kit Document 12. Six Sigma Presentation 13. Six Sigma—Short Overview 14. Six Sigma Defining Requirements 15. Simple Six Sigma Calculator (Also includes Toolkit Roadmap)
The ISO/IEC 27000 Toolkit Is Yours Risk Free Today! The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the researching, the analysis, and the collating of information we find. All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.
Grab your copy of the ISO/IEC 27000 Toolkit today! Satisfaction Guaranteed! Price: $297.00 Special Price: $125.00 |
↧
↧
ITIL Foundation Course - Unlimited online access.
 |
The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification Kit is, to quote numerous ITIL certified clients, "the gold standard of ITIL Certification."
This new Expanded and Updated edition includes:
Audience:
Which ITIL concepts are covered in this course? The Foundation Certificate enables participants to understand the basic terms, concepts and relationships between the ITIL processes and functions.
Pre-requisites:
About the Examination:
Credits: Editorial Reviews:
*T&C for unlimited course access Your course purchase is for one person - single license - for as long as you need to complete your course. You can not transfer your course seat to another person after you gained access to the online course component. Online access is suspended after 30 days of inactivity, but can be reinstated (free of charge) by emailing elearning support. After 90 days of inactivity, course access is cancelled. The purchase of enrolment extension is required to reinstate your course access. Price: $229.95 Special Price: $199.95 |
↧
Service Level Management - Complete Certification Kit
 |
The Service Level Manager (SLM) is responsible for maintaining the service level agreement structure, including SLAs, OLAs and underpinning contracts. The SLM designs, maintains and reviews a structure for the process that covers the interactions of the people involved and the expected content of Service Level Management related documents. The SLM ensures that the repository of Service Level Agreements and supporting documentation is kept up-to-date and coordinates service level review meetings between Service Owners and support teams to review current targets and review service performance.
Throughout this complete certification program, you will gain in-depth knowledge of the critical elements of the Service Level Management process, beginning with an introduction to the process, terminology and general concepts. Before delving further into the role of the Service Level Manager, you will get fine-tuned in best practices for creating contracts, working with the service catalog, and, finally, the skills required to create and maintain effective relationships with customers and colleagues.
Learn How To: 1. Implement process design improvements identified 2. Collaborate with business and IT Groups to define, document and agree on service levels 3. Ensure that specific and measurable targets are developed for Services 4. Review underpinning contracts for impacts on Service Level Agreements 5. Make sure reports are produced for each service and that breaches of targets are highlighted, investigated and actions are taken to prevent their recurrence 6. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided 7. Participate in reviews of service scope, associated, SLO/ SLAs, OLAs and other agreements on a predefined basis 8. Ensure that changes are assessed for their impact on service levels 9. Create and manage input for a Service Level Plan 10. Contribute to projects on details for Service Level Requirements 11. Report service metrics and service improvement initiatives to senior management 12. Build a robust reporting framework that will enable enhanced relationship management, operational efficiency and better monitoring of internal and external resources
Boost your career with this book, pass the included elearning course, and achieve your Service Level Manager certification.
About studying with The Art of Service:
Earn your certification on your terms. Whether you choose to learn online or classroom based, you can count on a challenging curriculum and a supportive learning environment. Quality is what you expect. You’ll get it—and a whole lot more.
Your Education is Top of Mind: As a working student, we know that you’re juggling the demands of family and work. So, you’ll study online at your own pace. From the day you enroll, you’ll see that it’s all about you. From your initial direct needs to passing your certification - we help you every step of the way. In addition, you’ll enjoy innovative technology. By accessing the online learning system, your book and tests, you’ll be learning from techniques that The Art of Service pioneered.
An Innovative Approach: Be part of an institution that has grown from an upstart in 2000 to becoming today’s leading eLearning provider for IT Professionals. Students study from more than 150 countries. Because you’ll be learning from trainers who have real-world experience, you’ll be able to apply what you learn in class one day to your job, the next. With learning streams at all levels, you’ll have choices and room to grow. Price: $199.95 Special Price: $99.95 |
↧
146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures
 |
Easy-to-Use Practical Tactics & Instructions Based On Proven IT Management! IT Service Management is a significant endeavor for any organization. Often, the organization must seek a standard, consistent way of creating processes and services with relatively little experience, or they are seeking ways of improving their current situation. In either case, you will typically find yourself at a loss for how to proceed, or know exactly what is required to do so. The Toolkit’s 146 resources have been designed to assist in the implementation and improvement of IT Service Management capabilities. This Toolkit serves to act as a starting point on the road to successfully maintain and manage your IT Services. IT Service Managers who want to implement specially designed templates and guides which can be adopted or modified to meet specific needs need to look no further! This toolkit provides answers to all of your IT Policies and Procedures questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Policies and Procedures by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce IT Policies and Procedures concepts and provide you with the tools to successfully create an IT Policies and Procedures culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.
The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.
The additional resources will enable you to improve your organization’s IT Policies and Procedures understanding and knowledge base.
The Complete Toolkit Includes:
Purchase the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 140 man-hours to produce the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit: analyzing, processing, selecting, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to $2,000 of time). In total, the end result—the 146 Policies and Procedures Ready-to-Use – Best Practices in IT Policies and Procedures Toolkit—reflects close to a full-time employee’s week of work. At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis and the collating of information we find. All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do. Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $349.00 Special Price: $297.00 |
↧
IT Governance Metrics, Measurements and Benchmarking Toolkit – Second Edition
 |
Optimize your IT Operations & Strategic Planning Today! IT Governance is an organizational framework focused on the discipline of managing resources, processes, and people. IT Governance is an integral part of enterprise governance and consists of the leadership, organizational structures, and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. This toolkit takes a look at how to make IT Governance matter and function properly for you. The tools allow you to align governance decisions with business strategy and metrics with ease. Why should you consider IT Governance? IT Governance is related to good business performance and can aid in your IT strategic planning processes. Effectively develop and maintain business goals and objectives with this second edition Toolkit! Business owners and managers looking to reduce IT risk and raise the profile of their IT department need to look no further! If you are looking to implement a framework which optimizes IT operations, assists in performance measurement, and ultimately align IT and business objectives, then this is the toolkit for you! This second edition toolkit provides answers to all of your IT Governance Metrics, Measurements, and Benchmarking questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Governance Metrics, Measurements and Benchmarking by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce IT Governance Metrics, Measurements, and Benchmarking concepts, and provide you with the tools to successfully create a workable IT Governance Metrics, Measurements, and Benchmarking culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.
The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.
The additional resources will enable you to improve your organization’s IT Governance Metrics, Measurements, and Benchmarking understanding and knowledge base.
The Complete Toolkit Includes:
Step 01 Getting Started
Step 02 Implementation
Step 03 Business Strategy
Step 04 Risk, Conformance, and Compliance
Step 05 IT Strategy
Step 06 Change
Step 07 Business and IT Balance
Step 08 IT Operations
Step 09 Bonus Documents
Purchase the IT Governance Metrics, Measurements, and Benchmarking Toolkit – Second Edition Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 40 man-hours to produce the IT Governance Metrics, Measurements, and Benchmarking Toolkit: analyzing, processing, selecting, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to $2,000 of time). In total, the end result—the IT Governance Metrics, Measurements, and Benchmarking Toolkit – Second Edition—reflects close to a full-time employee’s week of work. At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis and the collating of the information we find. All you have to do is take the outcome of all that work and use it as part of your project to make it unique to your job, project, or task at hand in a way that only you can do. Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $497.00 Special Price: $297.00 |
↧
↧
ITSM in Internal Clouds Toolkit
 |
Discover the Endless Possibilities of Effective IT Service Management. Cloud Computing has become a popular trend in business operations within the decade. With all its benefits and growth potential, cloud computing still has an immediate downside – the lack of standards and regulations regarding its use, design, or interoperability with other technologies. As a result, there is no clear direction for any organization to take regarding its adoption of cloud-based IT services. Essential characteristics for successful cloud computing processes are:
The purpose of this toolkit is to look at cloud computing from an ITSM perspective and understand what must be maintained within the service environment to successfully leverage cloud resources. This on-trend Toolkit focuses on how adopting ITSM processes can effectively improve your internal cloud infrastructure. This Toolkit is your one-stop-shop to successfully develop, manage, and maintain your cloud computing services using the proven method of ITSM. The Toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. This toolkit provides answers to all of your ITSM in Internal Clouds questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of ITSM in Internal Clouds by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce ITSM in Internal Clouds concepts, and provide you with the tools to successfully create a workable ITSM in Internal Clouds culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.
The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.
The additional resources will enable you to improve your organization’s ITSM in Internal Clouds understanding and knowledge base.
The Complete Toolkit Includes: Step 1- Getting Started:
Step 2 - Business Management:
Step 3 - Change Management:
Step 4 - Risk, Conformance, and Compliance:
Purchase The ITSM in Internal Clouds Toolkit Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 80+ man-hours to produce The ITSM in Internal Clouds Toolkit: analyzing, processing, selecting, editing, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to over $4,000 of time). In total, the end result—The ITSM in Internal Clouds Toolkit— reflects over a full-time employee’s fortnight work. At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis, and the collating of the information we find. All you have to do is take the outcome of all that work and use it as part of your project to make it unique to your job, project, or task at hand in a way that only you can do. Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $297.00 Special Price: $197.00 |
↧
Six Sigma Toolkit - Second Edition
 |
Effectively manage your organization with a proven methodology for improving key processes, and a business philosophy which focuses on continuous improvement. Why should you adopt Six Sigma processes?
Adopt a Proven Methodology for Operational Problem Solving Six Sigma is a methodology used in quality management and improvement. Fundamentally, the concepts and tools of Six Sigma are not new, but they have been packaged to support quality management more effectively and efficiently. Six Sigma highlights setting exceptionally high objectives, and collecting and analyzing data precisely as a way to reduce deficiencies in products and services. Six Sigma can be perceived in a variety of ways:
Effectively manage and maintain business goals and objectives with this second edition Toolkit! Business owners and managers wanting to think more analytically about operational methods, and how processes can be more effective need to look no further! If you are looking to implement a process that measures quality and strives to achieve perfection, then this is the toolkit for you! This second edition toolkit provides answers to all of your Six Sigma questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Six Sigma by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce Six Sigma concepts, and provide you with the tools to successfully create a workable Six Sigma culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.
The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures.
The additional resources will enable you to improve your organization’s Six Sigma understanding and knowledge base.
The Complete Toolkit Includes:
Purchase the Six Sigma Toolkit – Second Edition Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 80+ man-hours to produce the Six Sigma Toolkit – Second Edition: analyzing, processing, selecting, editing, and building the “flow” from the countless documents and data we have produced over months (at least $50/hour that comes to over $4,000 of time). In total, the end result—the Six Sigma Toolkit – Second Edition—reflects over a full-time employee’s fortnight work. At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis and the collating of the information we find. All you have to do is take the outcome of all that work and use it as part of your project to make it unique to your job, project, or task at hand in a way that only you can do. Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $397.00 Special Price: $297.00 |
↧
Disaster Recovery Best Practices - Templates, Documents and Examples of Disaster Recovery in the Public Domain PLUS access to content.theartofservice.com for downloading
 |
Book Benefits: Delivers authoritative, field-tested best practices for working with Disaster Recovery. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Price: $29.95 Special Price: $15.95 |
↧
Disaster Recovery Best Practices - Templates, Documents and Examples of Disaster Recovery in the Public Domain PLUS access to content.theartofservice.com for downloading
|
Book Benefits: Delivers authoritative, field-tested best practices for working with Disaster Recovery. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Price: $29.95 Special Price: $15.95 |
↧
↧
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
 |
Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques and describes each of them. Some are very basic and some are more advanced, particularly those that deal with dealing with frustrated customers or preventing problems with customers from escalating and becoming a time consuming event. But that's not only the meat of the book or what makes the book so useful. The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a few minutes. This book can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two dialogues and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training because it's all there -- techniques, and how to use them. It's quick to learn from. And it's real. The dialogues will strike home with you. There is no better, faster book to learn how to deal with customers (especially the difficult customers), it's a one-stop-shop for ideas. You won't be disappointed: Customer service is for everyone. How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service or for trainers in the workplace, this book will be welcome. By feeding manageable exercises that they can take back to work, you'll see creativity born of empowerment that can make a difference. Applicable in any job, accomplishments in customer service are those that the new employer will want to hear about. Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times. This book provides practical hints and easy-to-reproduce hand-outs without overloading the reader with theory. It's easy to satisfy low expectations and it doesn't mean very much. You have to create customers who tell others how wonderful you are. You want everyone in your company focused on customers. Focused on creating stories your customers can tell others. This book gives you the road map to do it, all wrapped up in easy lessons. - Reveal Your Best Customer: reveal customer insights allowing you to provide more value. - Improve Customer Service with Customer Service Training. - Use it for Customer Service Rep call center and customer support training programs. - Create Expert, reliable customer support. The customer service foundation program consists of 7 modules. Each containing various presentations, exercises and quizzes designed to boost your knowledge and understanding of the fundamentals of customer service.
Price: $199.95 Special Price: $99.95 |
↧
Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience
 |
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of the essential skills and qualities required by Customer Service supervisors and managers. The customer service expert eLearning program consists of 8 modules. Each containing various presentations and quizzes designed to boost your knowledge and understanding of the fundamentals of customer service. There are also 3 mandatory exercises that must be completed as part of the eLearning program. They are designed to test your critical thinking when to it comes to applying your knowledge of customer service to various real-life situations that may occur. This book and its accompanying eLearning program covers: Price: $199.95 Special Price: $99.95 |
↧
Big Data Toolkit
 |
Leverage the benefits of Big Data, the new competitive advantage. Data intimidation is a thing of the past, as we make way for the age of Big Data. The use of a new strain of analytical tools designed to manage the vast quantity of data produced by companies around the world, known as Big Data, is on the verge of becoming a vital and well-known application in all leading businesses. Big Data is a revolutionary trend that has taken over the IT world. For the first time, it has us thinking about how to collect and analyze more data, rather than wanting to reduce data completely. Data intimidation is long gone as we welcome data increases in order to gain a deeper insight into our businesses and embrace company growth. BUT where do you begin? What are the benefits and goals? How can you get your managers on board to support and promote this function? How do you manage the different requests and expectations of your users? What staff should be involved? What kind of KPIs and measures are involved? What documentation do you need? This toolkit provides answers to all these questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Big Data by offering a step-by-step, easy to follow roadmap. It also includes easy to use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. The Art of Service has designed this toolkit to introduce Big Data concepts and provide you with the tools to successfully create a workable Big Data culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation. The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement, and will provide a starting point when designing and implementing new designs, policies, and procedures. The additional resources will enable you to improve your organization’s Big Data understanding and knowledge base. The Complete Toolkit Includes:
Purchase the Big Data Toolkit Risk-Free Today! The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download! Need help justifying your investment? It took us 80+ man-hours to produce the Big Data toolkit: analyzing, processing, selecting, editing, and building the 'flow' from the countless documents and data we have produced over months (at least $50/hour that comes to over $4,000 of time). Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Price: $297.00 Special Price: $199.95 |
↧
More Pages to Explore .....
